• FREE WORLDWIDE EXPRESS SHIPPING ON ORDERS OVER $100 • 30-DAY EFFORTLESS RETURNS & SECURE CHECKOUT • CONCIERGE ASSISTANCE: xiao81481@gmail.com
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Concierge Email:

xiao81481@gmail.com

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Frequently Asked Questions

Everything you need to know about our artisanal leather bags, jewelry cords, shipping, and care.

Shipping & Delivery

All in-stock orders are carefully packed and dispatched within 24 to 48 hours via DHL Express or FedEx. Delivery to North America and Western Europe takes approximately 3 to 5 business days. Other international destinations typically arrive within 4 to 7 business days.

Yes, we are delighted to offer free insured express shipping on all orders over $100 worldwide. For orders under $100, a flat standard courier rate of $15 applies.

Upon dispatch, you will immediately receive an automated confirmation email with a direct tracking link. You can also monitor your order status anytime through your account dashboard or by emailing xiao81481@gmail.com.

Leather Materials & Care

Vegetable tanning uses natural tree tannins (oak, chestnut, mimosa) without any harsh chrome or heavy chemical salts. This ancient process preserves the organic character of full-grain bovine leather, making it exceptionally durable, hypoallergenic, and receptive to creating an extraordinary natural patina over time.

Avoid prolonged exposure to direct sunlight, heavy rain, or artificial heat sources. If damp, blot gently with a clean dry microfibre cloth and allow to air dry at room temperature. We recommend applying a high-grade neutral beeswax leather balm once every 6 to 12 months to nourish the natural fibers.

Returns & Assistance

We want you to be completely delighted with your purchase. If for any reason you wish to return an item, you may do so within 30 days of receiving your shipment, provided the item is unworn, in its pristine original condition, and in its protective packaging.

You can contact our concierge directly at xiao81481@gmail.com. We answer all questions within 12 to 24 hours.